Refund Policy

Effective Date: [April, 2025]
For: www.izycard.com — Operated by IzyCard
Contact: contact@izycard.com

1. Eligibility for Returns & Refunds

We offer a 30-day return window from the date of purchase. If more than 30 days have passed, we unfortunately cannot offer any refund, exchange, or credit.

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • You must provide proof of purchase (order number and receipt).

  • Any request must be accompanied by photo or video evidence clearly showing the issue.

Non-Returnable / Non-Refundable Items include:

  • Customized NFC cards (e.g., cards printed or programmed with personal or business details).

  • Digital products or downloadable content.

  • Gift cards, promotional items, or items marked as “final sale”.

⚠️ Customized NFC products are made specifically for you and cannot be resold. As such, they are not eligible for return or refund unless defective or incorrect due to our error.

2. Defective, Damaged, or Incorrect Orders

If your item arrives defective, damaged, or incorrect due to an error on our part:

  • Contact us at contact@izycard.com within 7 days of delivery.

  • Provide clear photos or videos of the problem.

If verified, we will offer:

  • A replacement at no extra cost,

  • A refund to your original payment method, or

  • A store credit, depending on the situation.

Claims made after 7 days or without proof may not be accepted.

3. Refund Process

Once your return (if eligible) is received and inspected:

  • You will be notified by email regarding approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

If rejected, we will inform you of the reason and possible alternative solutions.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect due to our fault.
We do not offer exchanges for customized products based on user error or preference changes.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank or credit card statement.

  2. Contact your payment provider (Paymob, Stripe, or your bank).

  3. Allow 2–3 more business days for processing.

If you’ve completed all steps and still have not received your refund, please contact us at contact@izycard.com.

6. Gift Returns

If the item was marked as a gift at checkout and shipped directly to the recipient, a gift credit will be issued after the return is received and approved.

If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

  • Return shipping costs are non-refundable and may be deducted from your refund.

  • We recommend using trackable shipping or insurance for valuable items. We are not responsible for items lost in return transit.

8. Final Notes

  • We reserve the right to deny any return or refund that does not meet the above conditions.

  • All returns must be pre-approved by our support team before being sent.

  • Abuse of our refund policy may result in refusal of future services.

📩 For all return or refund-related inquiries:
Email: contact@izycard.com
Website: www.izycard.com